FAQ

 

Where is my order confirmation?

You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact [email protected].

 

How can I become a dealer inside the United States?

Please send an email to [email protected]

 

Can I cancel my order?

Cancellations are not currently allowed for online purchases. Please only click the “Place Order” button once to avoid multiple purchases.

 

When will my order ship?

Shipping times may vary due to availability of merchandise. Please note to allow up to 7-10 business days for order processing and verification.

 

How can I get sponsored by Credo Immortals?

Since we are a growing company, it would be unfeasible to sponsor every group or band. Typically we seek out artists constantly touring nationally and shooting videos and photoshoots, especially with label support. If you do not fit into the category, your email will not be replied to or ignored. Thanks for your understanding.

 

Can I contact you directly with any questions?

Please email [email protected] with any questions regarding your order. Please keep in mind that our online customer service hours are on business days from 10:00 am to 5:00 pm PST.